OTA dependence keeps eating margin.
Booking.com, Airbnb and Expedia bring demand, but if the direct path is weak you keep paying to reacquire guests.
Fix: listing audit, parity check, direct-booking CTA and repeat-guest flow.
Remote hospitality operator · SEA, MENA & Europe
For owner-led hostels, guesthouses & small hotels
Clean up your property operations — without hiring a full team.
I help independent hospitality teams fix OTA leakage, PMS chaos, managed inventory, pricing, HR, manual admin and guest retention. Practical remote support from someone already operating a Hong Kong hostel group.
9+ years ops / sales
10+ OTA channels
Little Hotelier · Cloudbeds
ERP · full HR cycle
Arabic · French · English
Property Ops Snapshot
What I look for in the first review
OTA leakage18%commission + mapping risk
Direct bookingLowCTA and follow-up missing
Guest rating8.4review replies need system
Manual workHighmessages, HR tasks, reports
Fix priorityWeek 1–2
✓ OTA content, inventory, pricing and parity check
✓ PMS / channel manager cleanup plan
✓ Direct booking and retention quick wins
Not a consultant deckHands-on setup + follow-through
Best fit10–80 beds
Property typeHostels · guesthouses
Current problemToo much OTA/admin
Work environmentRemote · async · clear approvals
Where money leaks
Most small properties do not need more tools. They need the current setup cleaned up.
Focused on the leaks owners actually feel every week: OTA dependency, PMS confusion, manual admin and weak guest follow-up.
The PMS and channel manager are never fully clean.
Wrong room mapping, closed dates, inventory confusion, pricing mistakes and manual updates create revenue loss and guest problems.
Fix: PMS structure, OTA mapping, inventory, pricing, availability hygiene and basic reporting.
The owner is still the operating system.
If every guest issue, volunteer question, rota change, hiring step or refund needs you, the business cannot scale calmly.
Fix: full HR cycle, front-desk SOPs, onboarding checklist, escalation rules and shift rhythm.
Past guests disappear after checkout.
Most small properties collect stays, not relationships. No email flow means repeat demand is left on the table.
Fix: Mailchimp / AWS SES campaigns, seasonal offers and KOL follow-up system.
Services
Practical support packages for small properties.
Choose a focused cleanup sprint or ongoing remote support, depending on what is blocking the business now.
01 · OTA CLEANUP SPRINT
Make listings, inventory and pricing reliable.
For properties losing time or money through mapping issues, weak listing content, unmanaged inventory, unclear pricing or inconsistent promotions.
02 · OPS SYSTEM & ERP SETUP
Connect the tools to the way the team works.
Build the simple operating layer: PMS setup, check-in SOPs, shift tasks, ERP/CRM basics, guest-message templates, reporting and escalation rules.
03 · DIRECT BOOKING & RETENTION
Stop depending only on new OTA traffic.
Set up practical email and guest follow-up campaigns around seasonal events, repeat stays, longer stays and audience partnerships.
04 · PEOPLE OPS & FULL HR CYCLE
Make staffing less dependent on the owner.
Support the full HR cycle: recruitment, screening, interviews, onboarding, training, scheduling, volunteer coordination, performance check-ins and handover routines.
Work environment
Tools are useful only when the working rhythm is clear.
I do not just list software. I help create a practical remote work environment: clear priorities, shared docs, owner approvals, team routines, tool hygiene and simple reporting.
Hospitality stack
Little Hotelier, Cloudbeds, OTA extranets, channel manager hygiene, inventory and pricing checks, payment/refund coordination.
Automation + ERP
n8n, Zapier, ERP, CRM basics, reporting sheets, inquiry flow, task handover and simple dashboards owners can actually use.
Marketing environment
Mailchimp, AWS SES, guest segmentation, seasonal campaigns, KOL follow-up, direct booking CTAs and retention loops.
People environment
Full HR cycle: hiring pipeline, screening, interviews, onboarding, shift planning, training materials, performance rhythm and volunteer coordination.
Proof
Remote hospitality operations, proven in practice.
A practical example of cleaning up the commercial and operational system behind a small hostel group.
Hong Kong hostel group, operated remotely.
A small team needed cleaner OTA operations, better routines, stronger guest follow-up and fewer owner-dependent tasks.
✓Managed OTA content, inventory, pricing, promotions and discrepancy resolution.
✓Built practical front-desk workflows, volunteer coordination and full HR-cycle support.
✓Launched email campaigns, KOL outreach and seasonal direct-booking offers.
+20%profit growth reference
8+OTA rating maintained
10+OTA platforms coordinated
2→5team growth with clearer roles
The focus is simple: cleaner operations, better booking mix, clearer HR routines and less owner-dependent daily work.
How it starts
A free review with a real output.
You get a simple first-priority list, not just a sales call.
Send the property snapshot
Property name, location, number of beds/rooms, main OTAs, PMS/channel manager, and what feels messy now.
I identify the leaks
I check listing strength, booking path, PMS/inventory hygiene, HR bottlenecks, ERP/CRM gaps, review signals and easy automation opportunities.
You get a shortlist
A practical priority list: what to fix first, what can wait, and where I can help remotely.
About MH
Built for owner-led businesses that need practical execution.
I’m MH — a remote hospitality operations partner working across OTA management, inventory and pricing coordination, full HR cycle, marketing, ERP and systems. My strongest fit is the kind of property where one person needs to connect commercial work with daily operations.
I work in Arabic, French and English, and I’m comfortable across Southeast Asia, MENA and Europe. I also build Amazing Green, which gives me a founder mindset: clear priorities, lean systems, and follow-through.
Commercial eyeInventory, pricing, OTAs, offers, direct booking, partnerships.
Ops disciplineSOPs, checklists, PMS hygiene, team routines, reporting rhythm.
Work environmentRemote-first setup with shared docs, weekly priorities, clear approvals and clean handovers.
Tech practicalLittle Hotelier, Cloudbeds, Mailchimp, n8n, Zapier, ERP, CRM basics.
Questions
Remove doubt before the call.
Do you replace our front desk?
No. I support the system around the front desk: SOPs, PMS setup, OTA cleanup, guest-message templates, reporting, full HR cycle, campaigns and remote coordination.
Can this work if we are a single small property?
Yes. This service is designed for owner-led hostels, guesthouses and small hotels where hiring a full operations/growth team would be too expensive.
What do you need for the free review?
Your website or OTA links, PMS/channel manager used, number of beds/rooms, rough booking mix, main problems and one recent example of an issue you want fixed.
What does it cost after the review?
Project-based or monthly support. Final pricing depends on the scope after the free review, so the offer stays clear and practical instead of vague.
What do you mean by full HR cycle?
Recruitment planning, candidate screening, interviews, onboarding, training checklists, shift rhythm, performance follow-up, volunteer coordination and handover routines.
Which tools do you know?
Little Hotelier, Cloudbeds, major OTA extranets, Mailchimp, AWS SES, Zapier, n8n, HubSpot, ERP and CRM basics.
Start here
Show me the messy part of your property.
I’ll review your setup and send back the first few fixes I would prioritize. No pressure, no pitch deck — just practical next steps.